1. through arbitration win rates
2. of uninsured motorist claims
3. of insurance claims
4. of subrogated claims
5. through litigation
6. of property claims


2. How we maximize recoveries of uninsured motorist claims

Dedicated set-up and skip trace teams
Do you segment your Uninsured Motorist recovery work and have dedicated personnel to handle UM subrogation?

Afni's UM program includes a dedicated set-up team to review files and work with clients to gather missing information before initiating treatment. If additional information is required, our skip tracing team can search for responsible parties. Our UM staff is armed with all the required information before calling the tort feasor.

Segmented call strategies
Do you employ strategies to separate inbound and outbound calls?

Once files are ready, we segment the collection call strategy into the Intake Team for all inbound contact and the Call Team for outbound dialing. The Intake Team receives all calls generated from our automated dialer technology—ensuring compliance with phone contact regulations while leveraging state-of-the-art technology.

Professional development training
Are your UM subrogation specialists trained to negotiate?

Our UM subrogation specialists are professionally trained in collections with an emphasis on effective negotiation. We monitor collector performance on a monthly basis to verify effective call handling and to identify improvement opportunities—so you can be sure the best recovery performance is being deployed on your behalf.

State-of-the-art collection technology
Are you leveraging technology to improve UM recoveries?

We employ the latest collection technologies on your behalf—including collection management software to drive auto reminders and work states. We also make it possible to offer multiple customer payment types, like credit card, electronic payments and Western Union.

To learn how Afni can help you improve recoveries of uninsured motorist claims, contact us.

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