1. through arbitration win rates
2. of uninsured motorist claims
3. of insurance claims
4. of subrogated claims
5. through litigation
6. of property claims


4. How we maximize recoveries of subrogated claims

Experienced staffing
Do you have an experienced staff dedicated to subrogation?

Our team consists of more than 100 insurance-based collection experts who are fully licensed and certified, averaging more than seven years of experience. By leveraging our industry and staff expertise in insurance subrogation and collections we are able to create a production focused business unit that can more effectively and efficiently manage accounts through the subrogation process.

Treatment strategies
What if your claims were identified, scored and worked with systematic treatment strategies proven to deliver high recovery rates?

Our rigorous, process-driven approach drives maximum returns. We combine systemic segmentation methodology and treatment strategies and tailor them to individual claims—achieving higher payment levels than either internal or other outsourced methods.

Results-oriented call execution
Are your subrogation processes proven to increase recovery rates?

We use a unique call handling approach focused on Urgency, Control and Persistence. We further drive revenue through expanded hours of operation, performance incentives, quality monitoring of calls and multiple payment options.

Subrogation collection system
Is your claims workload automatically managed for maximum productivity?

Our proprietary collection based software drives subrogation and aligns people and processes. It supports multiple treatment strategies, prioritizes workloads, automates data collection, pushes reminders of key statute dates and will integrate seamlessly with your system.

Performance reporting
Do you have access to information that allows you to evaluate the effectiveness of your subrogation efforts?

We used balanced performance scorecards to evaluate more than 10 different quality, productivity and revenue metrics—giving us a comprehensive picture of how effectively we're performing on your behalf. We'll communicate data on a regular basis and refine strategies to maximize subrogation recoveries.

Flexible capacity
Do you want a subrogation specialist who functions more like a business partner than a vendor?

We'll put together a plan to meet your objectives in any situation—including business restructuring or relocation, business interruption, or periodic spikes in claims volume. We offer flexible capacity and data exchange for a quick ramp-up and easy transfer of responsibilities.

Proven IT innovation
Does your vendor have a robust internal IT organization that easily integrates to your claims system?

Our large IT organization uses "agile" programming methodology to get your recovery program off to a quick, trouble-free start—and to keep it running that way. Our project managers are skilled at interfacing Afni technology with virtually any claims system and can offer ongoing support to handle system changes. And our IT professionals team with operations to continually drive improvement into the subrogation recovery process.

Consultative approach based on experience
Is your vendor an industry peer with insurance-focused subrogation expertise?

We've been providing subrogation services to the insurance industry for more than 15 years—led by managers who come from leading insurance companies and average more than 17 years in the field. Their personal expertise and knowledge of best practices guide both our performance efforts and sponsorship of industry educational programs and activities—bringing you the best-in-class service in recovering subrogation opportunities.

To learn how Afni can help you maximize recoveries of subrogated claims, contact us.

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