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Segmentation and scoring
Are you able to segment your portfolio in more sophisticated ways to maximize collection opportunities?

We use sophisticated scoring techniques, empirical data, industry technology and external information resources to identify and prioritize the accounts that will yield the highest collections—and continually update and validate scoring models to maximize results.

Treatment strategies
Do your treatment strategies result in the right communications at the right time to maximize recoveries?

We use targeted treatment strategies based on account segmentation rankings—matching the right communications approach; crafting proven, one-to-one messages; and assigning skilled collectors to drive collections.

Multiple customer collection channels
Do your customers have a variety of ways to make payments and communicate about their account?

Afni gives customers multiple channels to pay their debt and communicate about their account through our Interactive Voice Response application, a self-help website, and an Electronic Payment Processing system.

Experienced staffing
What if your agency had only high quality agents whose unique skill sets are consistently matched to the call type in order to maximize the opportunity?

Afni uses hiring and recruiting tools that help evaluate, manage and retain successful debt collectors—who are then chosen specifically to support your portfolio segmentation and treatment strategies.

Results-oriented call execution
Do you have a proven process that turns customer calls into collections?

Negotiating with debtors is the "moment of truth." We demonstrate our superior ability to capitalize on these moments with a unique call handling approach: setting the tone of Urgency, maintaining Control of the conversation, and being Persistent while maintaining the utmost professionalism. We further drive recoveries with expanded hours of operation, performance incentives, quality monitoring of calls and multiple customer payment options.

Ongoing analytics
Do you have access to information about the progress of collections so you can use that data to adjust strategies?

Afni uses balanced performance scorecards to evaluate more than 10 different quality, productivity and revenue metrics—giving us a comprehensive picture of how effectively we are performing on your behalf. Data is communicated on a regular basis and used to refine strategies to maximize subrogation recoveries.

Debt purchase
Have you considered selling your debt in order to maximize your collection potential?

We can structure a complete recovery execution strategy that delivers the best value for your needs—whether it's a one-time purchase, fixed portfolio of multiple receivables, or a constant stream of receivables.

To learn how Afni can help you improve or increase collections, contact us.

Turn my call center into a revenue generator

Upgrade my CSR skills

Make faster use of technologies

Improve or increase my collections

Insurance Industry

Increase speed of subrogation
recoveries

Improve my subrogation recoveries