Afni — Call Center, Collections, and Insurance Services

Afni has been selected by the nation’s leading communications company to provide a live web chat service to its wireless customers.

The web chat program was originally launched in 2005 on a 90-day trial basis. Following the success of the trial session, the carrier made the decision to roll out the program to serve all of their client areas. The purpose of the web chat is for website users who are having problems shopping or purchasing items to consult with a trained knowledgeable representative at the time of the problem.

Afni was selected to be the provider for this service based on the high levels of satisfaction and positive relationship that has been established through previous work with the carrier.

"Afni has continually strived to advance the products and services that are offered to our clients, whether through innovation, technology, or specific program initiatives," commented Pete Vegors, Director of Account Management. "Strategically our goal has been to diversify the portfolio of services we provide our clients today while enhancing their Afni experience through technology and superior performance."
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Afni recently marked its 70th anniversary by announcing the opening of its 12th facility. Located in San Antonio, Texas, the new call center occupies 32,000 square feet and provides employment opportunities to over 400 people.

Afni now employs more than 4,600 people in Bloomington and Peoria, Ill.; Tucson, Ariz.; Bowling Green, Ky.; Opelika, Ala.; St. Charles, Mo.; and San Antonio, Texas.

Afni recently announced plans to hire 600 employees at its three Tucson call centers.

Mike Garner, Vice President of Call Center Operations of Afni, said, “We are very pleased that through the excellent work of everyone at the Tucson call center, Afni has succeeded in expanding the work for existing clients and brought in new clients to be served by the three call centers in Tucson. We expect this upward trend to continue.”

Jack Camper, president of the Tucson Metropolitan Chamber of Commerce, said, “Afni has been a very good employer in Tucson for the last nine years. We are pleased to see Afni have business success in Tucson and look forward to a long-term relationship with this fine company.”

Afni operates a 58,000-square-foot customer contact center on Escalante Road in southeast Tucson. It also operates a 40,000-square-foot facility in northwest Tucson on Wetmore Road and a 22,000-square-foot customer care facility in the Foothills Mall.

Julie Hengemuehler, Tucson facility director, said, “The Tucson centers are an important part of the overall business services that Afni provides its nationwide clients. The work ethic of our employees in Tucson has proved to be exceptional, and the positive results we are generating for our clients has paid off in more work and more jobs here in Tucson.”

Afni has been part of the Tucson community since 1997. The employees are active participants of the Tucson community, supporting various charities through donations and volunteer efforts. Afni is dedicated to enhancing the quality of life in all the communities where it has offices by providing financial support to local non-profit organizations and fostering its employees’ volunteer efforts. The company encourages its employees to become involved in bettering their communities.
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	News Afni Introduces Live Web Chat Service Afni has been selected by the nation’s leading communications company to provide a live web chat service to its wireless customers. [read more] Afni has been selected by the nation’s leading communications company to provide a live web chat service to its wireless customers. The web chat program was originally launched in 2005 on a 90-day trial basis. Following the success of the trial session, the carrier made the decision to roll out the program to serve all of their client areas. The purpose of the web chat is for website users who are having problems shopping or purchasing items to consult with a trained knowledgeable representative at the time of the problem. Afni was selected to be the provider for this service based on the high levels of satisfaction and positive relationship that has been established through previous work with the carrier. "Afni has continually strived to advance the products and services that are offered to our clients, whether through innovation, technology, or specific program initiatives," commented Pete Vegors, Director of Account Management. "Strategically our goal has been to diversify the portfolio of services we provide our clients today while enhancing their Afni experience through technology and superior performance." [close] Afni, Inc. Marks 70th Anniversary By Announcing New Southwest Facility June 26, 2006 Afni recently marked its 70th anniversary by announcing the opening of its 12th facility. Located in San Antonio, Texas, the new call center occupies 32,000 square feet and provides employment opportunities to over 400 people. Afni now employs more than 4,600 people in Bloomington and Peoria, Ill.; Tucson, Ariz.; Bowling Green, Ky.; Opelika, Ala.; St. Charles, Mo.; and San Antonio, Texas. Afni Announces Major Expansion Updated: 9:26 PM Oct 16, 2006 An expansion of Afni's Bowling Green, Ky., call center could add more than 100 new jobs to the region. The call center, which provides services for nationwide wireless companies, currently employs about 400 people. Afni employees benefit from a $9-per-hour starting wage, and those who work more than 30 hours per week can earn benefits, including 401K and tuition reimbursement. Afni, Inc. to Hire 600 at Tucson Call Centers October 17, 2006 Afni recently announced plans to hire 600 employees at its three Tucson call centers. [read more] Afni recently announced plans to hire 600 employees at its three Tucson call centers. Mike Garner, Vice President of Call Center Operations of Afni, said, “We are very pleased that through the excellent work of everyone at the Tucson call center, Afni has succeeded in expanding the work for existing clients and brought in new clients to be served by the three call centers in Tucson. We expect this upward trend to continue.” Jack Camper, president of the Tucson Metropolitan Chamber of Commerce, said, “Afni has been a very good employer in Tucson for the last nine years. We are pleased to see Afni have business success in Tucson and look forward to a long-term relationship with this fine company.” Afni operates a 58,000-square-foot customer contact center on Escalante Road in southeast Tucson. It also operates a 40,000-square-foot facility in northwest Tucson on Wetmore Road and a 22,000-square-foot customer care facility in the Foothills Mall. Julie Hengemuehler, Tucson facility director, said, “The Tucson centers are an important part of the overall business services that Afni provides its nationwide clients. The work ethic of our employees in Tucson has proved to be exceptional, and the positive results we are generating for our clients has paid off in more work and more jobs here in Tucson.” Afni has been part of the Tucson community since 1997. The employees are active participants of the Tucson community, supporting various charities through donations and volunteer efforts. Afni is dedicated to enhancing the quality of life in all the communities where it has offices by providing financial support to local non-profit organizations and fostering its employees’ volunteer efforts. The company encourages its employees to become involved in bettering their communities. [close]		Archived News 2005 2004