Customer care
Our well-trained representatives provide unmatched inbound and outbound customer service. They're skilled in voice, e-mail, text chat or fax-back communications, and they respond exactly as you request. Afni strives for immediate response times and provides a flexible, affordable workforce that is focused on your goals and serves as an extension of your corporate culture.

Order processing
Our specialized order processing solutions help you improve the quality and efficiency of your current process. Using the latest technology, Afni representatives efficiently connect your customers with the best and most appropriate services offered. And we can integrate with your current system to decrease processing time and give you better control of accounts.

Technical support/help desk
For most consumers, the quality of support they receive is just as important as the quality of the product itself. In today's marketplace, the frustration produced by busy signals, long hold times and incompetent staff can quickly result in lost customers. We provide a broad range of technical support and help desk services that allow you to achieve and maintain customer satisfaction. We can help with general troubleshooting calls as well as problems with software, Internet service, computer hardware, and up-sell and cross-sell programs. We also offer warranty or post-warranty support and corporate help desk support to assist customers with registration, accounts and payment.

Billing inquiry
Our background in the credit and receivables arena helps us make billing inquiries a positive experience for your customers. Our customer service representatives are trained in payment negotiation and collection and will handle billing inquiries with the utmost care. Our representatives recognize the importance of excellent customer service and customer retention and strive to ensure your customers remain loyal.

First Party Collections
When you delegate collections, your internal staff has more time to focus on meeting your business goals. Our rich history in credit and collections makes us the perfect collections partner. We'll tailor a collection solution that meets your objectives, and carry it out using representatives who are trained to negotiate payments. And we use the latest technology to provide you with the most effective and efficient delivery possible.