Afni can help. We offer superior customer care through customized programs that take advantage of the latest software and hardware tools. And we employ the best CSRs in the industry—who will help you improve customer satisfaction and maintain long-term loyalty.

Win back
Our win-back programs are uniquely designed to deliver creative and strategic campaigns to help you re-establish previous customer relationships. Our representatives help identify reasons the customer has switched and communicate advantages and special incentives to recapture the sale.

Loyalty campaigns
Our customized inbound and outbound loyalty campaigns are designed to align with your overall production positioning and lifecycle management objectives. We'll work to improve retention rates and identify appropriate opportunities to up-sell additional services.

Save and retention outsourcing
We analyze what's happening when customers call in to disconnect—and develop a strategic program to save them. Our Special Save Centers use a combination of trained CSRs and proven incentives to improve save rates by as much as 400 percent.

Disconnect recovery program
Our proven Revenue Assurance program will improve your delinquent recovery rates while freeing your agents for other revenue-generating and customer care interactions. Inbound calls from customers responding to pre-disconnect or soft-disconnect notices are automatically routed from your call center to our automated payment system, which enables payment by credit card or a live agent.