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Composite applications
Do your CSRs have easy access to everything in your portfolio, so they can quickly identify the right product for each customer?

Afni Desktop Integration technology turns CSR computers into dynamic portals that prioritize and present information—automatically taking notes during a call and keeping pace with your changing portfolio.

Advanced call routing technology
How well are your call centers managing the volume? Are your average call wait times too long?

We improve call flow with our IQ technology, an advanced routing system that channels calls through to the first available CSR—so you'll be able to handle more calls and provide faster customer service.

Automated voice technology
Do your CSRs handle calls from start to finish—even if they may not be the best person for the job?

Our automated voice technology collects as much customer information as possible before our agents get involved—so calls can be routed to the most appropriate CSR, who has all the right information to speak knowledgeably to the customer.

To learn how Afni can help you make faster use of new technologies, contact us.

Reduce my operating costs

Increase staff productivity

Upgrade my CSR skills

Manage my call center capacity and availability

Make faster use of technologies

Insurance Industry

Increase speed of subrogation
recoveries

Maximize productivity of claims handling

Improve my subrogation recoveries